LELO Reviews

Definitely one of the best companies out there for any product. Great quality products. Texture and sound are literally as advertised. I rave about their products to anyone I know.
As for customer service, definitely THE BEST I'VE SEEN. I had a problem with one of my devices and so filed a claim. Super nice customer service representatives and very easy instructions. I sent my device back to then right away, but UPS never delivered my package. I had a very difficult time filing a claim and contacting UPS. After 2 months of trying to contact them I gave up and decided to swallow the price tag so I contacted Lelo with my predicament, told to close my claim as there was no way I can get the device because it was never delivered. I expected to not have my claim fulfilled because I did not have the device. And the relief and excitement I had when Lelo Customer Service said they would still ho no or my claim was AMAZING. I mean I did have proof that UPS did send to Las Vegas just never delivered, so it's not like I didn't try to send, so customer service accepted my claim!! They sent it right away (with holidays there were delays but I got free Lelo Lube for my patience!) So it was literally the best day when I received my package. Thank you Lelo and THANK YOU for the Lelo Customer Service team for working their best and giving it their all!! You are real heroes in my book.

Customer service were quick and helped solve the problem of my missing package!

A must have for all women, best Investment of the year.

I ordered a product and it just went to somebody else. I waited for five days. I called their client service and asked what was going. They checked and apologised right away. I could not blame them, we are in a situation never seen before. They fixed the mistake and the product was in my hands 6 days later. The explanation was that the delivery service was a third party. I said I did not mind as long as got my product within a reasonable amount of time.